Terms of Service

Last updated: June 26, 2026

By using squishstation.com (the "Site") and placing orders through our store, you agree to these Terms of Service. If you do not agree, do not use the Site.

1. General

We reserve the right to refuse service to anyone for any reason at any time. We may update these terms without notice. Continued use of the Site after changes means you accept the new terms.

You agree not to reproduce, copy, sell, or exploit any part of this Site without our written permission.

2. Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases from this Site. By placing an order, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use the Site with the involvement of a parent or legal guardian.

3. Products and Pricing

We do our best to display accurate product descriptions, images, and prices. However, we do not guarantee that everything on the Site is 100% accurate, complete, or current. We reserve the right to change prices, modify products, or discontinue items at any time without notice.

Colors and appearance of products may vary slightly from what you see on screen due to monitor settings and photography. Minor variations in handmade products are normal and are not considered defects.

4. Orders and Payment

By placing an order, you confirm that all information you provide is accurate and that you are authorized to use the payment method. We reserve the right to cancel any order for any reason, including suspected fraud, pricing errors, or stock issues. If we cancel your order, you will receive a full refund.

By completing a purchase, you acknowledge and agree to our refund policy as stated on our Refund Policy page. You understand that all sales are final and that we do not accept returns or exchanges except in cases where we have sent the wrong item or the item arrived damaged.

5. Account Information

You are responsible for maintaining the accuracy of your account information, including your shipping address and contact details. We are not responsible for orders shipped to incorrect addresses provided by you. If you need to update your information, contact us before your order ships.

6. Shipping and Delivery

Estimated delivery times are provided as estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, weather, or other events outside our control.

Risk of loss and title for items pass to you upon delivery to the carrier. Once your order has been handed off to the shipping carrier, we are not liable for lost, stolen, or delayed packages. If tracking shows your package was delivered, we are not responsible if you did not receive it. Contact your local carrier for assistance.

We strongly recommend selecting a delivery address where someone is available to receive the package.

7. All Sales Final / No Returns Policy

All sales are final. We do not accept returns, exchanges, or offer refunds except in the following circumstances:

1. We sent the wrong item.

2. The item arrived damaged.

In both cases, you must contact us at servicesquishstation@gmail.com within 48 hours of delivery and provide an unboxing video as proof. Claims without an unboxing video will not be processed. Do not send anything back without contacting us first.

If your order has already shipped and you request a cancellation before delivery, we may issue a partial refund of 60% of the order total at our discretion.

Refunds are not available for: change of mind, ordered the wrong item, no longer want the product, found it cheaper elsewhere, or any reason other than the two listed above.

8. Chargebacks and Payment Disputes

By purchasing from SquishStation, you agree to contact us directly at servicesquishstation@gmail.com to resolve any issues before initiating a chargeback or payment dispute with your bank or payment provider.

We take chargebacks very seriously. If you received your product as described and file a chargeback, we will:

1. Provide all evidence (tracking information, delivery confirmation, order details, product photos, these terms, and your agreement to them) to your payment provider to contest the dispute.

2. Report the fraudulent chargeback to chargeback fraud prevention databases.

3. Ban you from future purchases.

4. Reserve the right to pursue collection of the disputed amount plus any fees incurred.

Filing a fraudulent chargeback where the product was received as described is considered fraud. We encourage all customers to contact us first as we are willing to work toward a fair resolution.

9. Limitation of Liability

To the fullest extent permitted by law, SquishStation and its owners, employees, and affiliates will not be liable for any direct, indirect, incidental, special, punitive, or consequential damages resulting from your use of this Site or purchase of any products. This includes but is not limited to damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

Our total liability for any claim related to your purchase will not exceed the amount you actually paid for the specific product in question. In no event shall our aggregate liability exceed the total amount paid by you in the 30 days preceding the claim.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless SquishStation, its owners, officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to legal fees) arising from: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any third party rights; (d) any fraudulent chargeback or payment dispute filed by you; (e) your negligence or willful misconduct.

11. Intellectual Property

All content on this Site including text, images, logos, graphics, and code is owned by SquishStation or its content suppliers and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

12. Third Party Links

Our Site may contain links to third party websites. We are not responsible for the content, accuracy, or practices of those sites. Use them at your own risk.

13. Prohibited Uses

You agree not to use this Site for any unlawful purpose, to violate any laws, to infringe on intellectual property rights, to submit false information, to upload malware, to spam, to harass others, or to interfere with the Site's security features.

14. Disclaimer of Warranties

This Site and all products are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted, secure, or error free.

15. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, shipping carrier failures, supplier delays, power outages, or internet disruptions.

16. Electronic Communications

By using the Site and making a purchase, you consent to receive electronic communications from us including order confirmations, shipping updates, and promotional emails. You agree that all agreements, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

17. Dispute Resolution

Any dispute arising from these terms or your use of the Site shall first be resolved through good faith negotiation by contacting servicesquishstation@gmail.com. If the dispute cannot be resolved through negotiation within 30 days, it shall be resolved through binding arbitration in accordance with applicable US law.

Class Action Waiver: You agree to waive your right to participate in a class action lawsuit or class wide arbitration. All disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SquishStation regarding your use of the Site and supersede all prior agreements and understandings, whether written or oral.

21. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction and without notice to you.

22. Governing Law

These terms are governed by and construed in accordance with the laws of the United States and the State of Illinois. Any legal action or proceeding shall be brought exclusively in the courts located in the State of Illinois.