Shipping, Returns & Refunds

Last updated: June 26, 2026

Shipping

Processing time: 1 to 3 business days.

Estimated delivery: 7 to 15 business days depending on your location.

Free shipping on all orders over $29. Orders under $29 have a flat rate at checkout.

We currently ship within the United States only.

Once your order ships you will receive an email with your tracking number.

We are not responsible for packages that are lost, stolen, or delayed by the shipping carrier after handoff. If your tracking shows delivered but you did not receive your package, please contact the carrier directly.

Cancellations

If your order has not shipped yet, email us and we can cancel it for a full refund.

If your order has already shipped and you want to cancel before delivery, we can refund 60% of the total. The remaining 40% covers shipping and handling costs already incurred.

All Sales Final

All sales are final. We do not accept returns or exchanges.

We only provide resolution in the following cases:

1. Wrong item sent: If we sent you the wrong product, email us a photo of what you received within 48 hours of delivery. We will send the correct item or issue a full refund.

2. Item arrived damaged: If your product arrived damaged, email us an unboxing video within 48 hours of delivery showing the damage. Claims without an unboxing video cannot be processed. We strongly recommend recording your unboxing for every order.

Do not send anything back without contacting us first. Unauthorized returns will not be accepted or refunded.

Refund Processing

Approved refunds are processed to your original payment method within 5 to 10 business days. Depending on your bank, it may take an additional 3 to 5 business days to appear on your statement.

Chargebacks

By purchasing from SquishStation, you agree to contact us at servicesquishstation@gmail.com to resolve any issues before filing a chargeback or dispute with your bank or payment provider.

We take chargebacks seriously. If you received your product as described and file a chargeback, we will provide all evidence (tracking info, delivery confirmation, order details, these terms) to your payment provider to contest the dispute. Fraudulent chargebacks may result in collection action and a ban from future purchases.

We are here to help. Email us first and we will work with you to find a fair solution.