退款政策

Refund and Return Policy

We want you to love your squishies! If something is not right, we are here to help.

Cancellations Before Shipping

Changed your mind? No problem. If your order has not shipped yet, we will cancel and refund you in full.

Cancellations After Shipping

If your order has already shipped and you still want to cancel, we can refund 60% of the total.

Returns (within 24 hours of delivery)

Item must be unused, with tags, in original packaging. Email us first at servicesquishstation@gmail.com. Do not send anything back without contacting us. Return shipping is the buyer responsibility.

Refunds

Once we receive and inspect your return, we will refund your original payment method within 5-7 business days.

Customs fees (rare for US/CA/AU/EU/UK) are the buyer responsibility.

Damaged or Wrong Item?

If it is our fault (wrong item, arrived damaged), send us a short video and we will happily help with a replacement or refund. An unboxing video is required for any damage claim.

Get in Touch

servicesquishstation@gmail.com - we reply within 72 hours.

Thank you for supporting our little handmade shop!